FAQs

When will my order ship?

Most orders ship within 3-5 business days of being placed. You will receive an email with tracking information as soon as your order has shipped.

How do I track my order?

We will automatically send you a confirmation email and tracking number once your order is headed your way. If you have any questions about tracking, just shoot us an email at hello@dearpawfriend.com and we’ll get back to you asap!

How do you charge shipping?

We offer carrier calculated shipping at checkout so you can decide which option works best for you.

Do you offer international shipping?

Currently, we ship our products to UK based customers only.

I need to make a change to my order, what do I do?

Send us an email at hello@dearpawfriend.com with your order number and requested changes and we’ll get back to you within 24 hours!

Can I return or exchange a sale item?

All sale purchases are final, and cannot be returned, exchanged, or refunded.

How do I know which size to order for my dog?

Every dog - and every designer - sizes their items differently, so be sure to measure your dog according to the size reference included on each sized item. Our team has lots of experience in finding the perfect size for all types of pooches - so we're always happy to help you find the right fit for your furry friend.

Just email us at hello@dearpawfriend.com with specific questions or for additional info.

Who tests your products?

We test each product ourselves and have an amazing team of fur babies to give the final paw of approval on every product we carry.