FAQs

When will my order ship?

Most orders ship within 2-3 business days of being confirmed.

How do I track my order?

We will send you a confirmation email and tracking number once your order is shipped. If you have any questions about tracking, just shoot us an email at support@dearpawfriend.net and we’ll get back to you asap!

Do you offer international shipping?

Sorry, we only ship our products to UK-based customers only at this time.

I need to make a change to my order, what do I do?

Send us an email at support@dearpawfriend.net with your order number and requested changes. We will do our best to accommodate any requests that are made in a reasonable amount of time.

Can I return or exchange a sale item?

All sale purchases are final, and cannot be returned, exchanged, or refunded.

How do I know which size to order for my dog?

Each product page will feature a size guide which will help you find the right fit for your pet.